Terms and Conditions
Payment:
Treatments/Spa Breaks
Credit Card details are requested to confirm your booking.
Pamper Days
Full payment is required at the time of booking to confirm your Pamper Day reservation.
Cancellation Policy:
Cancellation of Treatments:
Guests who wish to change or cancel an appointment are kindly requested to provide a minimum of 24 hours notice.
Guests canceling between 24 and 12 hours will incur 50% of the original treatment cost.
Guests canceling an appointment within 12 hours of the original appointment time will incur the full cost of the treatment.
No show appointments will be charged in full.
Cancellation of Pamper Days:
Pamper days are strictly non refundable but transferable to another date or another named person. (Subject to Availability)
How to Spa:
Spa Etiquette
The environment is custom designed to provide our guests with an exceptional Spa experience. We would like each and every guest to return home completely satisfied and thus we ask that the following criteria and important rules of Spa etiquette are observed.
*The spa is open between 09.00 and 21:00 daily.
*The use of the Spa is reserved for persons over 18 years of age.
*The Spa is an oasis of peace and tranquility. Please turn off your mobile phones.
*Upon your arrival our Spa co-coordinators who have an in-depth knowledge of all our Spa therapies and facilities will be glad to assist you. In addition to this our highly trained therapists are on hand to consult with you regarding skin care, and to advise you regarding treatments that will be of benefit to you.
*Please arrive to the Spa at least 15 minutes prior your scheduled treatment time.
*Your Spa co-coordinator will welcome you and show you where to relax. Your Therapist will then meet you promptly.
Dress Code
*Robes and Slippers are provided for all our hotel guests in their rooms. Day guests will receive gowns and slippers on arrival at Spa reception together with a locker key.
*Disposable underwear will be provided for use for all of our body treatments. Please bring your bathing costume for use in our Thermal Suite facilities.
*Yoga, Tai Chi, Pilates and relaxation activities require loose clothing.
